RETURNS Policy: Any of our standard products can be returned within 30 days of delivery. Products should be in "new" condition and returned in original packaging. We will issue a refund within 48 hrs of receiving at our warehouse, assuming the returned product is received in good condition.
RETURN SHIPPING COSTS: Our Free Shipping policy does NOT include shipping charges for returns. Here's why: we do have a liberal return policy, but many of our products are very large and/or heavy, so the actual shipping charges we pay can be quite expensive. Unfortunately, some people do not really take the time to consider their purchase when return shipping is guaranteed, and we have found that when we have offered this in the past, it has opened us up to abuse from some customers. (Please don't take this personally!)
We believe that our policy is generous and fair, so please make sure you are comfortable with it before purchasing. If you decide to return a product, you will be responsible for making the arrangements for and paying for return shipping. If you refuse a shipment for an order that you have placed, the cost of return shipping will be deducted from the amount of any refund that may be due.